Email Woes :(

I just love technology when things go smooth. But when high tech suddenly goes awry for no apparent reason, it drives everyone over the edge. Okay, just close to it. ;(

I'm sure you have been there ... you switch hosting companies, email services, scripts, whatever, and daily routines are going smooth. Suddenly you wake up one morning, sit down at your computer while sipping your early morning java and discover that *#&(#*@#$% incoming email servers [substitute the problem with your own high-tech hiccup] stopped working. {sigh}

Thus our entire day yesterday was spent on the phone and submitting support tickets to various services we outsource trying to determine what is happening. That wouldn't be too bad, but today the same problem exists, and we have no alternative but to resort to drastic measures in order to communicate appropriately and in a timely manner with our loyal customers and website visitors.

Even one day without the proper ability to communicate with our customers and site visitors is one day too much. We receive a ton of customer email every day and 100s of orders are delivered every week. Properly functional email is an absolute must. Glitches will happen every now and then, but not for a full day.

So today will be spent on Plan B. In the meantime, please continue to direct any inquiries you may have to a temporary email address we have setup on a separate server which is functioning fine:

---> cs @ basicWEBtemplates.com

As always, thanks again to all for your patience, understanding, return business and continual support and referrals for our web templates and membership services.

// posted by BasicRic on 7/07/2004 08:39:42 AM / Permanent Link