Delivery Information- Orders
are processed and delivered via email within minutes during normal office hours unless there is a problem
that requires further verification by a billing specialist. It is possible we
may need to call you to verify your order. We will deliver your order as soon as possible and if there is a problem we will
contact you by whatever means necessary to get your order to you in a timely manner.
- Office hours
are Monday thru Saturday 6am-6pm Eastern and 8 hours at various intervals
on Sundays and U.S. holidays.
- When contacting us about your order please include your Full Name and Invoice
Number to speed up the process. We receive 100s of orders a week and your email
address and/or name alone may not quickly identify your order. To ensure that
we receive your inquiry, do NOT send us email with attachments.
 If
you have not received your order within 12 hours Contact
Us with your Name and Invoice number. In the meantime, review the "How
to Avoid an Order Delay Tips" listed below for a possible immediate
resolution.
Ordering
Tips: How to Avoid an Order Delay- Did you receive a receipt immediately after you placed your order?
If not, there is something wrong with the email address you provided.
If we cannot deliver a receipt, unfortunately, we cannot deliver your order.
If you
paid via PayPal you will receive your receipt from PayPal, not from our
servers. If your receipt bounces back to us, we will
contact you by whatever means necessary to get your order to you in a timely
manner. If you discover a potential receipt bounce-back due to an invalid email
address that you provided us before we do, Contact
Us immediately with your correct email address (and Invoice Number) which
can accept file attachments.
- Is your email being filtered in any way?
Please be sure that your email service is not filtering your mail and can
receive .zip file attachments. Most order delays are caused by mail servers
that block or filter mail arriving with attachments. 99% of all government,
military, and educational facility email servers will block or delete email
attachments for security reasons. If you placed your order indicating the
delivery through one of these types of mail servers, please Contact
Us with a non-anonymous email account (and Invoice Number) such as
your website email or your paid Internet Service Provider email. Please
check your junk mail or spam folders. Add our domains, basictemplates.com
and basicwebtemplates.com to your email white list to ensure prompt delivery
of email communications with us.
- Check your receipt:
Did you include the EXACT billing NAME, ADDRESS and PHONE NUMBER on
your order as it appears on your monthly credit card statement? If
not, your order will be delayed until ALL EXACT BILLING INFO is received.
Please note this includes the EXACT billing
phone number. If you catch this error before we do, Contact
Us immediately with your correct billing information that appears on your
monthly
credit card statement.
- Did you use your own credit card?
We cannot accept any third-party billing without written authorization from the cardholder. To send us authorization, print the "Authorization Form" and have the cardholder complete it, sign it, include copies of all stated verification documents and then fax it to us at the fax number on the form.
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