Customer Satisfaction Survey

Thank you for your recent purchase from BasicTemplates.com. To better serve our customers we would like your feedback on your shopping experience and the product(s) you purchased.

1. In thinking about your most recent purchases from BasicTemplates.com, which product(s) did you purchase? (Check all that apply)

HTML-CSS Template
PSD Template
Web Graphics
BasicTemplates Membership
BasicWebGraphics Membership		 Gel & Metallic Globes CD
Logo Templates
Gift Certificate Template
Other product(s) not listed here
Don't Remember/ Not Sure

2. How satisfied are you with the product (s) you purchased?

 
Completely Dissatisfied
Neutral
Completely Satisfied
Overall Quality and Ease of Use                                                 
Value                                                 
Price                                                 

3. How satisfied are you with your purchase experience?

 
Completely Dissatisfied
Neutral
Completely Satisfied
Overall Experience (effective design, checkout, order processing, delivery, customer service)                                   
Delivery (received all my products in a reasonable time)                                   
Navigation (web site and template gallery easy to navigate and find your selections)                                   
Customer Service (Service rep answered questions / addressed concerns)                                                  
Value (licensing fee was appropriate for the level of product and service provided)                                                  

4. Please provide any feedback you'd like regarding the quality of BasicTemplates.com's products and services.

         

5. How important are the following design features to you when you evaluate the overall quality of predesigned templates?

 
Extremely Important
 
Not At All Important
Simple design with easy to edit code                                              
Complex design with embedded graphics such (PhotoShop sliced-diced style with heavy graphics)                                              
Removable (non-embedded) graphics within the template                                              
The use of external cascading style sheets with the template                                              
Traditional navigational menus and page layout structures                                              
XHMTL coding                                              
Validation                                              
Layout is coded in pure CSS                                              

6. How important are the following attributes to you when you evaluate the overall quality of the service provided or which you would like to see provided?

 
Extremely Important
 
Not At All Important
Receive order immediately after payment via a dowload link                                              
Large selection of web templates grouped by theme categories                                              
Large selection of graphics grouped by theme categories                                              
Large selection of printable designs grouped by theme categories (such as gift certificates, letterhead, postcards, business cards, etc.)                                              
Large selection of digital photos grouped by theme categories                                             
Receiving a service followup email or phone call after the sale                                              
Receiving notices about promotional offers for discounted products by email                                              
Receiving special offers for discounted products by snail mail                                              

7. How likely are you to recommend BasicTemplates.com to others?
   Definitely will
   Probably will
   Might or might not
   Probably will not
   Definitely will not

8. Were your BasicTemplates.com products purchased for…
   Personal use (friends and family)
   Business use (clients and colleagues)
   Both Personal and Business

 

9. If an immediate download after payment approval option was available to you, would this option be of interest to you at a higher per template price ranging from $15 to $25 USD each?
   Yes ... I would pay up to $15.00 each
   Yes ... I would pay up to $20.00 each
   Yes ... I would pay up to $25.00 each
   No

10. How long have you been building websites and using web/graphic design software?
   Less than 1 month
   Less than 6 months
   1 year
   1 to 3 years
   More than 3 years


11. What are the Top 3 Challenges you face when building a website?

12. What can BasicTemplates.com do to help you build a more effective website and therefore help you accomplish your website's goals?

Your Name:

Your Email:

Thank You!

Feel free to contact us any time.
To visit our Customer Care page, please click here.